american furniture warehouse fort collins colorado

american furniture warehouse fort collins colorado
Wallpaper Title: american furniture warehouse fort collins colorado michael ellis   −   April 29, 2015 Furniture
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American Furniture Warehouse Fort Collins Colorado

I have to chime in here because just yesterday I was treated very rudely by one of the store managers at the Fort Collins AFW store. It made me instantly regret the 3 bedroom sets I had purchased from them over the past year and it also made me change my mind about purchasing a dining room set from them. I want to remind everyone that we can vote with our dollars. AFW is not the only game in town. I bought a bed from Derek at Gallery Home Furnishings in Greeley and he not only worked with me on price but provided excellent customer service, which is something the Fort Collins AFW store seems to be sorely lacking. Derek carries some of the same lines as AFW (i.e. Universal, and Broyhill) and they own their own delivery people–no shoddy subcontractors. Also, there’s the Loveland Design Center and the Broyhill store in Denver (which is huge, by the way). There’s also a Broyhill store in Cheyenne and one in Old Town Fort Collins. There’s also the Lazy Boy furniture gallery in Fort Collins. The point is, if you don’t like how you’re being treated, go somewhere else. I certainly plan to. AFW won’t change until it hits them in the pocketbook.
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American Furniture Warehouse Fort Collins Colorado

Julie August 24, 2009 at 11:20 am Reply I have to chime in here because just yesterday I was treated very rudely by one of the store managers at the Fort Collins AFW store. It made me instantly regret the 3 bedroom sets I had purchased from them over the past year and it also made me change my mind about purchasing a dining room set from them. I want to remind everyone that we can vote with our dollars. AFW is not the only game in town. I bought a bed from Derek at Gallery Home Furnishings in Greeley and he not only worked with me on price but provided excellent customer service, which is something the Fort Collins AFW store seems to be sorely lacking. Derek carries some of the same lines as AFW (i.e. Universal, and Broyhill) and they own their own delivery people–no shoddy subcontractors. Also, there’s the Loveland Design Center and the Broyhill store in Denver (which is huge, by the way). There’s also a Broyhill store in Cheyenne and one in Old Town Fort Collins. There’s also the Lazy Boy furniture gallery in Fort Collins. The point is, if you don’t like how you’re being treated, go somewhere else. I certainly plan to. AFW won’t change until it hits them in the pocketbook.
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American Furniture Warehouse Fort Collins Colorado

Hi, I had similar experience with American furniture warehouse customerservice. I was informed to their service rep who came in to check the damaged furntiure and I showed him the damage they did to my front door…..and he said some one will call me in 5 days, and no one called for a week. I finally called their customer service, and they denied to send me an email saying they denied the claim because, I haven’t informed them on the same day. I haven’t seen any policy like that in the papers that they gave me. I requested them to point me of what they are talking about the same day policy, the customer service rep refused to do so and then she hang up on me. I called them back, and other rep asked me did I called just now on this, I said yes, and then she said there will be no more answers to that, they diny the claim and hang up. that is so ridiculous. I left an email to levena and see what she says. I am just crossing my fingures. Man…….never never I will go back to them again. I bought the furniture at Macy’s first and cancelled the order to buy them at american furniture warehouse, which I shouldn;t do. No next time at american furniture warehouse. I know, they don’t see any difference in their business of just loosing me, but, if they are like this, soon everyone will back off and american furniture warehouse will realize what the impact would be. Thanks, Sri
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American Furniture Warehouse Fort Collins Colorado

sri dodd December 28, 2007 at 1:09 am Reply Hi, I had similar experience with American furniture warehouse customerservice. I was informed to their service rep who came in to check the damaged furntiure and I showed him the damage they did to my front door…..and he said some one will call me in 5 days, and no one called for a week. I finally called their customer service, and they denied to send me an email saying they denied the claim because, I haven’t informed them on the same day. I haven’t seen any policy like that in the papers that they gave me. I requested them to point me of what they are talking about the same day policy, the customer service rep refused to do so and then she hang up on me. I called them back, and other rep asked me did I called just now on this, I said yes, and then she said there will be no more answers to that, they diny the claim and hang up. that is so ridiculous. I left an email to levena and see what she says. I am just crossing my fingures. Man…….never never I will go back to them again. I bought the furniture at Macy’s first and cancelled the order to buy them at american furniture warehouse, which I shouldn;t do. No next time at american furniture warehouse. I know, they don’t see any difference in their business of just loosing me, but, if they are like this, soon everyone will back off and american furniture warehouse will realize what the impact would be. Thanks, Sri
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American Furniture Warehouse Fort Collins Colorado

I guess I wasn’t one of the lucky ones. We purchased a sofa and chair and ottoman from American Furniture Warehouse in Feb 2009, it is June 2009 and it is falling apart at the seams. The poorest quality furniture we have ever purchased. We are now in AZ, my husband is in the Army and we were stationed at Fort Carson, Colorado when me made the dreadful decision to give AFW any of our money. My husband had just returned from his second Iraq deployment in January 2009 and we bought this furniture in February2009. He came down on orders in March 2009 and we moved to AZ in May 2009. I placed a call to American Furniture Warehouse and spoke to a Cheryl, whom informed me because we moved out of state there was nothing they could do for us, and that we should have gone with a bigger chain like “Ashley Furniture” to avoid this problem. I advised her how disappointed I was in their lack of customer satisfaction. I in turn called Customer Service again on June 17, 2009 and spoke with a Shannon who was equally unhelpful. I’m not sure what to do at this point, any advice?
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American Furniture Warehouse Fort Collins Colorado

Stella Hulse June 17, 2009 at 3:49 pm Reply I guess I wasn’t one of the lucky ones. We purchased a sofa and chair and ottoman from American Furniture Warehouse in Feb 2009, it is June 2009 and it is falling apart at the seams. The poorest quality furniture we have ever purchased. We are now in AZ, my husband is in the Army and we were stationed at Fort Carson, Colorado when me made the dreadful decision to give AFW any of our money. My husband had just returned from his second Iraq deployment in January 2009 and we bought this furniture in February2009. He came down on orders in March 2009 and we moved to AZ in May 2009. I placed a call to American Furniture Warehouse and spoke to a Cheryl, whom informed me because we moved out of state there was nothing they could do for us, and that we should have gone with a bigger chain like “Ashley Furniture” to avoid this problem. I advised her how disappointed I was in their lack of customer satisfaction. I in turn called Customer Service again on June 17, 2009 and spoke with a Shannon who was equally unhelpful. I’m not sure what to do at this point, any advice?
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American Furniture Warehouse Fort Collins Colorado

American Furniture Warehouse in Fort Collins, Colorado is officially on my “naughty” list. I write this entry today as an open letter to Jake Jabs, owner of this furniture chain.
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American Furniture Warehouse Fort Collins Colorado

Wow, it sounds as if there are many others that feel the same way I do about American Furniture Warehouse. I have long been frustrated with the customer service that AFW provides or should I say their lack of customer service skills. I began shopping American Furniture Warehouse when I lived in Thornton, CO over 10 years ago and have dropped quite a coin with that company. The sales staff is well trained on selling techniques but as many of you have pointed out the level of customer service skills is very inadequate and quite disappointing. Since moving to Colorado Springs, CO about 8 years ago I have come to understand just what consumers pay for their furniture when issues arise. Today was the day I understood just why this company has no customer service skills – it is because their leadership team teaches them to mistreat their customers. Together with my daughter-in-law and my grandson we set out to purchase a new bedroom set so under my daughter-in-laws suggestion we started with AFW. We entered the building in Colorado Springs, my grandson sat in one of the massage chairs and immediately from behind be came a female who rudely proclaimed that the chairs are for adults only, flipped over a sign on the back of the chair and walked off. I was insulted, I announced I would not give this company any of my hard earned money and walked out. I then walked back in to discover a couple of the employees talking appeared to be talking about me, oh well – but I walked back in to find out the name of the individual that treated me so badly. She was the store manager – well now doesn’t that explain everything. I left there and went to Denver Mattress where a very nice sales person took care of me and helped me purchase my bedroom set – I am very pleased to share, AFW did not get any money from me on this day. Thanks for giving me a place to share my story.

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